Refund Policy
Last updated: April 23, 2025
1. Overview
At Trusted Matrimony, we’re committed to delivering genuine matchmaking results. Our refund policy applies solely to the ₹1,000 joining fee and ensures you’re protected if no suitable match is found within the agreed timeframe.
2. Eligible Refunds
- Joining Fee Refund: If we do not present you with at least one mutually agreed‑upon match within three (3) months from your registration date, we will refund your ₹1,000 joining fee in full.
3. Ineligible Refunds
- Refund requests made after the three‑month period
- Any portion of the success fee (₹9,000) once paid, as this covers completed matchmaking services.
- Requests based on personal change of mind after a successful match has been introduced.
4. How to Request a Refund
- Log in to your account on Trusted Matrimony.
- Navigate to My Account > Refund Request.
- Fill out the Refund Request Form, providing your registration date and reason for the request.
- Submit the form. You’ll receive a confirmation email within 48 hours.
5. Processing Time
Once your refund request is approved, refunds will be processed within 90 business days to the original payment method.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
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